Another examples of call center conversation?

What are the Best Call Centre Greetings?

1. 1. “ Welcome to Lego Customer Service. My name is [INSERT NAME]. ...
2. 2. “ Good afternoon! You're through to John Lewis. ...
3. 3. “ Good afternoon. You're speaking to [INSERT NAME]. ...
4. 4. “ Good afternoon! ...
5. 5. “ Hi! ...
6. 6. “ Hello, good afternoon. [ ...
7. 7. “ British Airways! ...
8. 8. “ Good afternoon!

1. What should I say when answering the phone?
2. What is BPO in call center?
3. What is call Centre and BPO explain?
4. What are the different types of contact centers?
5. What is positive customer service language?
6. What is an example of positive scripting?

What should I say when answering the phone?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

What is BPO in call center?

BPO means Business Process Outsourcing and what the industry does is to provide support for other companies. ... During the earlier years of BPO, most clients are outsourcing customer service support, which usually comes through calls.

What is call Centre and BPO explain?

A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity. A call centre performs that part of a client's business which involves handling telephone calls.

What are the different types of contact centers?

When outsourcing, there are three different types of call centers: inbound, outbound, and automated.

What is positive customer service language?

Positive language means telling a customer what you can do for them, rather than what you can't. ... It is about replacing negative words and phrases and emphasising workable solutions which, in the end, is what customers care about most.

What is an example of positive scripting?

Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. ... For example, up-selling a customer to a premium-rate contract instead of a standard-rate one.